Mission

To provide businesses reliable and redundant cost-effective solutions, guaranteeing maximum availability and performance of services at an affordable price. Continuously developing services to meet and exceed customer expectations through the provision of timely, consistent high quality and professional IT support.

Vision

To help businesses grow, without worrying about managing and maintaining IT Infrastructure and services, allowing them to concentrate time and resources on core business areas, by providing a complete and reliable managed service end-to-end.

These are the essential qualities we look to foster in our current team members and seek in prospective employees. People with these characteristics have the emotional intelligence and teamwork skills necessary to help our company maintain an exceptional level of service. Our core values have been incorporated into our day-to-day approach to service delivery. We pride ourselves on offering a high quality, friendly, knowledgeable and professional service.

• Single Point of Contact - We provide a single point of contact for all IT-related queries, service requests and communications. We proactively communicate information relating to service delivery including service availability, planned updates, and new and improved procedures.
• Quality Service & Performance - We believe that customer satisfaction is central to quality and performance and we encourage customer feedback and take action on many of the suggestions we receive. We are committed to service excellence and work to deliver a professional, proactive service with every customer contact. Our people are experts in their field and are encouraged to continually update their skills to ensure we are always improving our support service and meeting the needs of our customers.
• Efficient and Proactive - We understand the pressures and deadlines that our customers face and we take a flexible and proactive approach to ensure that the impact of service issues are prioritised effectively.
• Respect and Integrity - We build and earn respect with each other and with our customers and stakeholders, respecting each other’s way of working, and individual needs and requirements.
• Teamwork - We recognise the individual strengths and qualities of each person on our team and we combine our skills and knowledge to deliver a quality service to all of our customers and stakeholders. Our people are our greatest asset and strength and success depends on all of us delivering together.